jl016 Privacy
Policy

jl016 ("we", "us", or "our") operates the online gaming platform accessible at jl016.app (the "Platform"). We are committed to protecting the privacy and personal data of every player, visitor, and user ("you" or "your") who interacts with our Platform.

This Privacy Policy describes how jl016 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights available to you under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and jl016. By registering an account, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.

jl016 collects only the personal data that is necessary and proportionate to the purposes described in this Privacy Policy. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Residential address (including barangay, city/municipality, province)
• Valid Philippine mobile number
• Email address
• Username and encrypted password
• Security questions and answers (where applicable)

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bill, bank statement issued within the last 3 months)
• Selfie or live photo for facial verification purposes
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name)

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name — we do not store full bank account numbers or card numbers)
• Account balance history and bonus transaction records
• Chargeback and dispute records (where applicable)

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss records, and session duration
• Bonus claims, wagering progress, and promotion participation history
• Sports betting selections and settlement records
• Responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated)

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Session timestamps and login history
• Referring URL and navigation path within the Platform

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Survey responses and promotional opt-in/opt-out preferences

jl016 collects your personal data through the following means:

• Directly from you: When you register an account via the jl016 Login page, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you access and use the Platform, our servers and analytics tools automatically collect technical and device data, including your IP address, session data, and browsing behavior within jl016.app.
• Through cookies and similar technologies: As described in Section 7 of this Privacy Policy, jl016 uses cookies, web beacons, and similar tracking technologies to collect data about your interactions with the Platform.
• From third-party service providers: We may receive data about you from our payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, and game software providers, where such data is necessary to operate the Platform and comply with our regulatory obligations.
• From regulatory and law enforcement authorities: In limited circumstances, we may receive data about you from PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities in connection with regulatory inquiries or investigations.

jl016 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jl016 player account, including processing your registration, authenticating your identity at login, and managing your account settings and preferences.
• Identity Verification & KYC: To verify your age (21+), identity, and payment method ownership in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to maintain accurate financial records of all transactions on your account.
• Game Delivery & Platform Operation: To provide access to jl016's full game library — including slots, live dealer games, bingo, color game, Lucky Piggy, and sports betting — and to ensure the Platform operates correctly and securely.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests you have set, and to comply with responsible gaming obligations under applicable Philippine regulations.
• Customer Support: To respond to your inquiries, complaints, and support requests, and to maintain records of our communications with you for quality assurance and dispute resolution purposes.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act, PAGCOR licensing requirements, and any other applicable legislation or regulatory directive.
• Marketing & Promotions (with consent): Where you have opted in to receive marketing communications, to send you information about jl016 promotions, bonuses, new games, and platform updates. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting customer support.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the jl016 Platform, optimize game performance, and enhance the overall player experience.

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, jl016 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jl016 account, process your transactions, and deliver the gaming services you have requested. Without this processing, we cannot provide you with access to the Platform.
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including KYC and AML requirements mandated by PAGCOR, the AMLC, and the National Privacy Commission.
• Legitimate Interests: Processing is necessary for jl016's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, responsible gaming enforcement, and platform analytics — provided that such interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jl016 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist jl016 in verifying your identity and age in compliance with regulatory requirements.
• Game Software Providers: Licensed game developers and content providers whose games are available on the jl016 Platform. These providers may receive limited technical data (such as session tokens) necessary to deliver their games to you.
• Fraud Detection & Security Services: Third-party fraud prevention and cybersecurity service providers who assist jl016 in detecting and preventing fraudulent activity, unauthorized access, and other security threats.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by jl016, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of jl016's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

jl016 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention systems. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security authentication. These cookies cannot be disabled without significantly impairing your ability to use jl016.
• Functional Cookies: These cookies remember your preferences and settings (such as your preferred language, game lobby layout, and responsible gaming tool configurations) to provide a more personalized experience on return visits.
• Analytics Cookies: These cookies collect anonymized data about how players use the Platform — including which games are most popular, how long sessions last, and which pages are visited most frequently. This data helps jl016 improve the Platform and optimize the player experience.
• Security & Fraud Prevention Cookies: These cookies help jl016 detect and prevent fraudulent activity, unauthorized account access, and other security threats by identifying unusual patterns in device and session data.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the jl016 Platform, including the ability to log in to your account.

jl016 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and jl016.app is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2. Our Platform enforces HTTPS across all pages.
• Encryption at Rest: Sensitive personal data stored in jl016's databases — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Password Security: Player passwords are stored as salted cryptographic hashes. jl016 staff cannot view your password in plain text. We strongly recommend using a unique, strong password for your jl016 account and enabling any available two-factor authentication features.
• Access Controls: Access to personal data within jl016's systems is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Security Monitoring: jl016 operates continuous security monitoring systems to detect and respond to potential data breaches, unauthorized access attempts, and other security incidents in real time.
• Regular Security Audits: jl016 conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities in our systems.

While jl016 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your jl016 Login credentials and for notifying us immediately if you suspect unauthorized access to your account.

jl016 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure, in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• KYC & Identity Verification Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable AML regulations or ongoing investigations.
• Financial & Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act of 2001 (as amended) and BIR record-keeping requirements.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session, for dispute resolution, regulatory audit, and responsible gaming monitoring purposes.
• Customer Support Records: Retained for a minimum of 3 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, jl016 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jl016:

• Right to Be Informed: You have the right to be informed about how jl016 collects, uses, stores, and shares your personal data — which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data jl016 holds about you, along with information about how it is being processed. You may submit an access request through our customer support team.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jl016 holds about you. You can update basic account information directly through your account settings, or contact customer support for assistance with more complex corrections.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to jl016's legal obligations to retain certain data under Philippine law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though jl016 may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jl016 in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe jl016 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through its official website at privacy.gov.ph.

To exercise any of the above rights, please contact jl016's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Privacy Policy. We will respond to all verified data subject requests within 15 business days of receipt, in accordance with NPC guidelines.

The jl016 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jl016 does not knowingly collect personal data from individuals under the age of 21.

If jl016 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player may be returned at jl016's discretion, and any winnings will be forfeited.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on jl016 or provided us with personal data, please contact our customer support team or Data Protection Officer immediately so that we can take appropriate action.

jl016 primarily processes and stores your personal data within the Philippines. However, some of our third-party service providers — including game software providers, cloud infrastructure providers, and fraud detection services — may be located in or operate servers in other countries.

Where your personal data is transferred outside the Philippines, jl016 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include:

• Contractual clauses in data processing agreements that require the recipient to protect your data to a standard equivalent to Philippine data protection law.
• Transfers to countries that the NPC has recognized as providing an adequate level of data protection.
• Other legally recognized transfer mechanisms as approved by the National Privacy Commission.

By using the jl016 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

jl016 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. The effective date of the current version is stated at the top of this page.

When material changes are made to this Privacy Policy, jl016 will notify registered players by sending an email to the address associated with their account and/or by displaying a prominent notice on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Your continued use of the jl016 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any update to this Privacy Policy, you should stop using the Platform and may request closure of your account by contacting our customer support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jl016 handles your personal data, you may contact our Data Protection Officer (DPO) using the details below. Our DPO is responsible for overseeing jl016's compliance with the Data Privacy Act of 2012 and all applicable NPC regulations.

All data subject requests — including requests to access, correct, delete, or port your personal data — should be directed to the DPO. We will acknowledge receipt of your request within 3 business days and provide a full response within 15 business days, unless the complexity of your request requires additional time, in which case we will notify you of the expected timeline.

If you are not satisfied with jl016's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.

For general customer support inquiries unrelated to data privacy, please use the support channels available within your jl016 account dashboard.